Shipping & Returns

shipping information

Naveya & Sloane offers complimentary shipping throughout all of New Zealand.


Shipping charges will apply to overseas purchases. The shipping amount charged is reflective of the actual freight cost and insurance cost and no more.

returns policy

We offer a 21 day returns policy from the date you receive your item of fine jewellery. The item must be unworn, in its original purchase condition and returned to our Auckland offices within 21 days of you receiving it. The item must be accompanied with the original receipt of purchase when you return it to us. This returns policy is not valid for engagement rings. Please read the engagement ring returns policy here.

 

We refund you the same way that you initially paid for your order. For Credit Card and PayPal payments, your refund will be credited into the same account your payment originated from.


Naveya & Sloane are not in any way liable or responsible for refunding, or for the cost of rectifying the following,  general wear and tear; scratches, dents or marks to any metal surface; wearing off of any plating; damage caused to the jewellery by you or another party; loss of gemstones or diamonds, or also loss or theft. Naveya & Sloane strongly recommends you insure all your precious jewellery.


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