Terms & Conditions

These terms and conditions apply to the use of this website and in accessing or using or browsing this website and/or purchasing goods and/or services from this website, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, then you must refrain from using this website.

For the purposes of these terms and conditions, "this website" shall mean www.naveyasloane.com. "We" and "N&S" shall refer to Naveya & Sloane LTD and "you" or "the customer" the user of this website or our services

Amendments to terms and conditions

We reserve the right to review and amend these terms and conditions and our disclaimer from time to time. Amendments will be effective immediately and Naveya & Sloane LTD has no obligation to notify you of such amendments. We recommend that you check this page for amendments each time you revisit this website. Your use of this website will represent an agreement by you to be bound by the terms and conditions as amended.

Restricted use

You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not on-sell information obtained from this website without our permission.

Website privacy policy

All information collected through or in connection with this website is controlled, stored and held by Naveya & Sloane or its web service provider(s) in accordance with the Privacy Act 1993.

This Privacy Policy covers our use of information which is collected through or in connection with this website.

We may collect contact information about visitors to this website.

This information may be used to:

(a) Send you news, information about our activities and general promotional material which we believe may be useful to you;

(b) Respond to queries or requests, or process orders or applications submitted by you;

(c) Monitor who is accessing this website or using the services offered on this website; and

(c) Profile the type of people accessing this website.

If you do not wish to have your personal information used in this manner or for any other specific purpose, please email engagement@naveyasloane.com to advise us of this.

We may utilise "cookies" which enable us to monitor traffic patterns and to serve you more efficiently if you revisit this website. A cookie does not identify you personally, but rather it identifies your computer. The type of information collected by way of a cookie includes your IP address, the date and time this website was accessed and what parts of this website were viewed and delivered. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.

We are not responsible for the privacy policy or practices of other websites, even if you have accessed those websites using links from this website, or you linked to this website from another website. We recommend you check the privacy policy of each website you visit.

We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this website.

If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still disclose that information if:

(a) We subsequently notify you of the intended use or disclosure and you do not object to that use of disclosure;

(b) We believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or

(c) We are required by law to disclose that information.

We will preserve the content of any email you send us if we believe we have the legal requirement to do so. We may monitor your email content for trouble-shooting or maintenance purposes or if any form of email abuse is suspected.

Personal information which we collect (including your contact details, and, if relevant, credit card details) is kept confidential to the best of our ability. You will appreciate, however, that we cannot guarantee the security of transmission over the Internet.

You are entitled to have access to any personal information relating to you which you have previously supplied to us over this website. You are entitled to edit or delete such information unless we are required by law to retain it.

If you wish to make an enquiry regarding any personal information relating to you which may be in our possession, contact engagement@naveyasloane.com

Returns Policy

As all our engagement rings and wedding bands are made to order we do not except any returns so please choose your items carefully. We will replace or repair any items that are deemed to have a manufacturing defect. If you have any questions please contact us at engagement@naveyasloane.com.

Please note there is a slight difference to this return's policy for original setting ingot metal. Please find exceptions under the Original Setting section of this document.

Naveya & Sloane are not in any way liable for wear and tear, physical/accidental damage, loss of gemstones or diamonds or theft of an item.

Pricing

All pricing quoted on this site is an indication. Standard quality used for pricing is Colour 'H', Clarity 'SI1', Cut "Good".
Every diamond is unique and selected specifically for you and your budget. Please contact us at engagement@naveyasloane.com for more information regarding pricing on this site.

Images

All images are there as examples of our product. Final look of the product will depend on metal choice, diamond and/or gemstone choice. The colour of products may vary slightly from those shown on the website due to the limitations of Internet / computer technology.

Plating

All Naveya & Sloane white gold items are rhodium plated to give a bright white finish to the jewellery. This plating will be worn away under normal wear and tear. It should be noted that this plating needs to be replaced through the lifetime of the jewellery at the customers expense.

Design Rights

Naveya & Sloane LTD retain the rights to all designs created including but not limited to the designs for clients creating an original setting to make, reproduce and display.

Diamond Certificates

All diamonds greater then 0.3ct sold by Naveya & Sloane come with an independent certificate of authenticity. All gemological standards referred to on this website relate to the center stone of a setting.

Original Setting

Naveya & Sloane do not refund or accept returns on diamond's or complete Original Setting ingots. Naveya & Sloane will accept returns of raw metal from the ingot up-to 50% of the initial weight unless agreed upon in writing by both parties.

It is the customer's responsibility to store the Original Setting ingot and diamond safely. If the metal is deemed to have been tampered or contaminated with another substance or metal no returns of any metal will be accepted. The judgment of contamination within or around the metal ingot is at the sole discretion of Naveya & Sloane.

The initial weight of the customers ingot will be recorded with Naveya & Sloane and tracked along the production process of any rings.

Please note

There are losses of the raw metal throughout the process of jewellery production. These losses are included in the initial metal purchased by the customer and are not refundable. These losses will result in the final weight of your rings not equaling (they will be less than the initial amount purchased) the amount of metal in the initial Original Setting ingot including the metal (if any) that is return or refunded.

Once the manufacturing of a ring begins the entire Original Setting ingot is reconstituted and the metal in part or whole can not be returned to the customer. We track all metal throughout the production process and you the customer will receive a certificate as to the raw amount of metal used in production of each jewellery item. At the end of the process we will either provide you with new metal or refund at the purchased price the excess metal to a maxim of 50% of the initial purchased weight if there is any excess metal at all.

Naveya & Sloane will not except returns of metal after 3 months from the purchase date unless stated in writing. Our Duty Free service is not currently available with the Original Setting service.

All Designs created from the Original Setting service or any other process remain the sole property of Naveya & Sloane LTD. Naveya & Sloane retain the right to quote make and reproduce all designs.

About Naveya & Sloane Online Purchases

Naveya & Sloane is a New Zealand based company for trading and registration purposes.

The name that will appear on your statement will be Naveya & Sloane.

Your account will be charged in NZD.

If you have any questions please contact us at engagement@naveyasloane.com.